All orders are shipped and held at the United States Post Office in either a Medium or a Large Flat Rate United States Postal Service box (USPS) except Axolotls and Tarantulas. Customers that order multiple items or items that exceed the capacity due to weight or contents will be contacted on additional shipping costs before the order is processed and/or refunded. Axolotls & Tarantulas are shipped in a Styrofoam box enclosure with cold/heat packs. Axolotls are not shipped overnight unless specified (additional charges may apply).
- All orders are shipped on Tuesdays unless it falls on a holiday.
- Shipping is only guaranteed if picked up at the US Post Office.
- Notification will be sent out if orders are not processed as described above.
- Tracking numbers will be sent once completed.
- If Dead on arrival (DOA), customer must contact us within the hour along with a photo.
- It is not our responsibility if the package is lost, stolen or damage once received by USPS.
- We will not be held responsible for an incorrect shipping address.
- We do not ship Dubia Roaches to Florida.
- We do not ship any live feeders to Hawaii.
- It is the customers responsibility to verify state laws on shipping any of these products.
- We reserve the right to refuse service to anyone.
- We will not be held responsible for damage or harm caused by the insects or cleaner bugs which orders may contain .